Ver 3.1 not working

General support questions and discussions.

Ver 3.1 not working

Postby jw8shot » Wed Oct 23, 2013 9:36 pm

I updated from ver 3.0 to 3.1 and now the app does not work. I have checked the IP address, password, & the pin settings. The app is not communication with the controller. Any suggestion? Is there any way that I can go back to ver 3.0 it worked perfectly.
jw8shot
 
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Re: Ver 3.1 not working

Postby support » Wed Oct 23, 2013 10:37 pm

Version 3.1 was simply a bug fixes release. Nothing major was changed, therefore, I don't see why it wouldn't
work anymore, particularly if it worked with 3.0 ... Can you give us more precisions on what you are experiencing
exactly ? Error messages, symptoms, etc ...

If it fails for any reason, try restarting the app completely by double clicking your iPhone's home button,
scrolling to the MyDoorOpener app thumbnail and swiping it up to have it removed from memory completely. Then,
try relaunching the MyDoorOpener app again and see if you are still experiencing the issue you're having ...

Keep us posted,
support
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Re: Ver 3.1 not working

Postby jw8shot » Wed Oct 23, 2013 11:09 pm

rebooted controller (turned power off and then on again) and the app started to work correctly
jw8shot
 
Posts: 2
Joined: Fri Aug 30, 2013 2:27 pm

Re: Ver 3.1 not working

Postby support » Thu Oct 24, 2013 6:54 pm

That's odd. At least new it's working again ... Glad to hear that.

Thanks for the update,
support
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