by User777 » Thu Oct 29, 2015 1:50 pm
Restored iphone to 9.1 (which I didn't want to do). Reinstalled app. Doors Open/Close as designed. Still not sure why app would not play ball with me on 9.0.2 but OK I suppose, it's working for me on 9.1.
Review was removed yesterday, I'll go back revise a positive review (again).
In regards to support, I still don't think a forum is the best method here. I don't expect a 24/7 call center either. No reasonable person would. If I had any implication whatsoever, anything at all, that my issue was being seen by support, I wouldn't have felt like people should know my experience. If you don't use the support email address that's linked on the page for support, what exactly is it used for? If the user base is so small as you claim then it stands to reason that there wouldn't be a constant flood of support emails. Reply to folks and post the useful content to the forum where appropriate for general user lookup. This doesn't sound so crazy to me, but hey, who am I.
Again, sorry you were on vacation, but as a user I was in the dark. A simple support email address that auto-replied support's status (such as vacation, outages, etc) would've been immensely better than nothing but again the support email doesn't seem to be used for anything benefiting the average user. Since the forum is the main method of support here perhaps a message on the "Announcements" page that support is currently "out-of-office" for a certain date range, that would've been excellent. I definitely would not have minded at all to wait for some kind of response had I any known support was "out".
Have a good one.