Surveillance Camera Settings

General support questions and discussions.

Re: Surveillance Camera Settings

Postby support » Mon Sep 14, 2015 7:26 pm

GrnerK wrote:I've tried the URL suggestions. But the app doesnt appear to do anything different. What should I see if the surveillance feature is working properly?? does the screen refresh every 3 seconds? Currently all I see is the pic I assigned as the associated photo.

If you take that exact URL and paste it in your Safari browser on your iPhone, what do you see?
It must not be an HTML page (it has to be a JPG or PNG file). It must also not be password protected.

If all is working, that image's URL should be used as source and should be displayed for that device
in the app's status page.

Best regards,
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Re: Surveillance Camera Settings

Postby roads » Sun Jul 31, 2016 2:05 am

OK so I am able to get a picture within the network with

If I replace the url with my dyndns address it does not work wherever I add my password to.

user:pass@url:port/axis-cgi/jpg/image.cgi?resolution=640x480 doesn’t work
url:port/axis-cgi/jpg/image.cgi?resolution=640x480user=user&pass=pass doesn’t work

of course the port is forwarded to the cam in the router.

any ideas on how to make the axis cam work over dyndns? I really dont want to use the axis dynamic ip hoster.
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Re: Surveillance Camera Settings

Postby support » Tue Aug 02, 2016 12:03 pm


If you paste that URL inside your iPhone's Safari web browser, what does it do? Doesn't it prompt for authentication? Does it display the expected image?

I suggest you ask this question on some Axis community support forum, as you'd probably have more chances to get your issue resolved.

I don't think this is related with the MyDoorOpener app per say.

Good luck!
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